This policy explains how orders are processed, shipped, and delivered.
Most orders are processed within 1–2 business days excluding weekends and holidays.
Delivery times vary depending on destination, carrier, and selected shipping method. Estimated delivery dates are provided for reference only and are not guaranteed.
Rural locations and holiday periods may experience longer transit times.
Once your order ships, a tracking email will be sent to the email address associated with your order.
If your order arrives damaged, incomplete, or incorrect, please contact support within 48 hours of delivery.
We are not responsible for carrier delays caused by weather conditions, transportation disruptions, carrier operational issues, holidays, or events outside our control.
Customers are responsible for providing accurate shipping information during checkout. Orders delayed or lost due to incorrect addresses may not qualify for replacement or reimbursement.
If tracking indicates a package was delivered but cannot be located, customers should first contact the shipping carrier. We may assist with carrier claims where appropriate, but are not responsible for packages after confirmed delivery.
